Effective Date: 21 September 2025
Welcome to RH Fresh Produce and Groceries (“we”, “us”, “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, and shop with us.
1. What Information We Collect
We collect various types of personal and non-personal information from you when you use our website, register an account, place an order, subscribe to our newsletter, contact us, or interact with us in other ways. This includes:
Personal Information
Examples: name, email address, postal address, billing address, phone number, payment details, delivery address.Account Information
If you create an account, username, password, purchase history, order preferences.Transactional Information
Details of orders made via the site: items purchased, dates, amounts, delivery details.Communications Data
If you contact us (by email, phone, chat), we may retain records of those communications.Technical / Usage Information
Information automatically collected when you visit our site: IP address, browser type, pages viewed, date/time of access, device type, third-party tracking and analytics (e.g. cookies).Marketing Information
Preferences about how you like us to contact you (email, SMS, etc.), newsletter subscriptions.
2. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfil your orders, including delivery.
To manage and maintain your account.
To provide customer support, respond to inquiries.
To send you order confirmations, invoices, shipping notifications.
To send promotional communications, newsletters, offers (if you opt-in).
To improve our website, services, and user experience (analytics).
To detect and prevent fraud or other illegal activities.
To comply with legal obligations (tax, accounting, consumer rights, etc.).
3. Sharing and Disclosure
We may share your information with:
Service providers / third parties who help us with order delivery, payment processing, data hosting, email/newsletter services, marketing tools.
Regulatory or government authorities when required by law.
Law enforcement if needed to comply with legal process or protect rights.
Business transfers: in the event of merger, sale, or transfer of all or part of our business.
We do not sell your personal information to third parties for their own marketing purposes without your consent.
4. Cookies and Tracking Technologies
We use cookies, web beacons, pixels, analytics tools, and similar technologies to:
Identify you and remember your preferences.
Analyse usage of our website (which pages are popular, etc.).
Enable targeted advertising (if you opt in).
You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the website.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:
Using secure servers, encryption for sensitive data (e.g. SSL/TLS).
Limiting internal access to personal information to those who need it.
Regular assessments of our security practices.
However, no system is perfect, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or for resolving disputes and enforcing agreements.
7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:
Accessing the data we hold about you.
Correcting or updating inaccurate or incomplete information.
Deleting your data (where legally possible).
Withdrawing consent to marketing communications.
Objecting to certain data processing (like direct marketing or profiling).
Data portability.
If you wish to exercise any of these rights, please contact us at the details below.
8. Children
Our services are not intended for children under [insert age, e.g. 16]. We do not knowingly collect personal information from minors. If we become aware that a child under this age has provided personal data, we will take steps to delete it.
9. International Transfers
If your information is transferred to, stored, or processed in another country, we will ensure it is protected by appropriate safeguards consistent with applicable data protection laws.
10. Changes to this Privacy Policy
We may update this policy from time to time. We will post the revised version on our website and indicate the “Effective Date.” Your continued use of our services after changes indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
RH Fresh Produce and Groceries
Shop T2.3 Epsom Village, 176 Midland Hwy, Epsom 3551, Australia
Email: info@rhfresh.com.au
Phone: 0492 994 505