Effective Date: 21 September 2025
At RH Fresh Produce and Groceries (“we”, “us”, “our”), we strive to ensure your satisfaction with our products. Please read our Return & Refund Policy carefully to understand your rights.
1. Returns
Grocery Items
Only packaged grocery items (non-perishable items) are eligible for returns.
Returns must be requested within 3 days of receiving your order.
To be eligible, the item must be:
Unopened and in its original packaging.
In the same condition as when delivered.
Non-Returnable Items
Fresh produce, including fruits, vegetables, and perishable items, cannot be returned.
This is due to their perishable nature and hygiene reasons.
2. How to Request a Return
Contact us within 3 days of receiving your grocery item to request a return:
Email: info@rhfresh.com.au
Phone: 0492 994 505
Please provide your order number, item details, and reason for the return.
Our team will guide you on the return process.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days to your original payment method.
Shipping costs are non-refundable, except in cases where we delivered a wrong or damaged item.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with photos.
We will arrange a replacement or refund at no extra cost to you.
5. Contact Us
For any questions or assistance regarding returns or refunds:
RH Fresh Produce and Groceries
Shop T2.3 Epsom Village, 176 Midland Hwy, Epsom 3551, Australia
Email: info@rhfresh.com.au
Phone: 0492 994 505