Effective Date: 21 September 2025
Welcome to RH Fresh Produce and Groceries (“we”, “us”, “our”). By accessing or using our website www.rhfresh.com.au, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully. If you do not agree, you must not use our website or services.
1. General
These Terms apply to all visitors, customers, and users of our website and services.
We may update these Terms at any time, and the updated version will be effective upon posting.
Continued use of the website after changes indicates acceptance of the revised Terms.
2. Products & Pricing
All products listed on our website are subject to availability.
We reserve the right to change product prices, descriptions, and availability without notice.
Prices are listed in Australian Dollars (AUD) and include GST where applicable.
Images are for illustration purposes only; actual products may differ slightly.
3. Orders & Payments
Orders can be placed through our website by following the checkout process.
We accept payments via secure payment gateways. By providing payment details, you confirm that you are authorized to use the chosen payment method.
Orders are confirmed only after payment is successfully processed.
We reserve the right to cancel or refuse any order at our discretion (e.g., in case of stock unavailability, incorrect pricing, or suspected fraud).
4. Delivery & Shipping
We deliver within selected areas of Australia. Delivery times may vary depending on location and availability.
Delivery fees will be displayed at checkout.
While we strive to deliver orders on time, we are not responsible for delays caused by circumstances beyond our control.
Customers must provide accurate delivery information. We are not liable for failed deliveries due to incorrect details provided by the customer.
5. Returns, Refunds & Replacements
Due to the perishable nature of groceries, returns and refunds are only accepted if:
The product is damaged or spoiled upon delivery.
The wrong product was delivered.
Claims must be made within 24 hours of delivery with supporting evidence (e.g., photo of damaged item).
Approved refunds will be processed to the original payment method within a reasonable timeframe.
Replacement or store credit may be offered as an alternative.
6. Promotions & Discounts
Promotional offers, discounts, and coupons are subject to specific terms and conditions.
We reserve the right to modify or withdraw promotions at any time.
Discounts cannot be combined unless expressly stated.
7. Website Use
You agree to use our website only for lawful purposes.
You must not misuse the website by introducing viruses, attempting unauthorized access, or engaging in fraudulent activities.
We may suspend or restrict access if we suspect misuse of our services.
8. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
Losses or damages arising from use of our website or services.
Delays, inaccuracies, or unavailability of products.
Any indirect, incidental, or consequential damages.
Our liability is limited to the value of the order in question.
9. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of RH Fresh Produce and Groceries or its licensors.
You may not reproduce, distribute, or use any content without prior written consent.
10. Governing Law
These Terms are governed by the laws of Victoria, Australia.
Any disputes will be subject to the jurisdiction of the courts in Victoria, Australia.
11. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
RH Fresh Produce and Groceries
Shop T2.3 Epsom Village, 176 Midland Hwy, Epsom 3551, Australia
Email: info@rhfresh.com.au
Phone: 0492 994 505